Hardware
With our hardware support contracts, you can rest assured that the investment you have made in IT is protected beyond the return to base warranty’s that are offered by most manufacturers. These warranty’s are of little use to most businesses as the user is left with no PC to work with.
With our Hardware Support, in most cases we will fix the unit onsite within contracted times. In the unlikely event that the unit cannot be repaired we will replace it with a like for like unit or better.
In the event that the Hard Drive fails on the PC, under a manufacturer warranty this data would be lost as they are only interested in putting the machine back to how it was when they shipped it.
In our world though we understand the consequences of this and we will do our absolute utmost to secure your data. In addition, if the hard drive or even PC has to be replaced we will reconfigure the machine back to how it was before the “crash” . Again, something that manufacturer warranty’s do not offer.
In the event of a server failure, hardware support is even more critical as server parts are costly and not always readily available. Akio Computing Solutions will endeavor to carry stock of all critical parts for your server to ensure business continuity in the event of a failure.
Should a drive or disk raid array fail then it is very likely that your server would have to be rebuilt from scratch with the operating system reloaded and the latest backup restored to the server.
Whilst the hardware and labour time to repair the server would be covered, the time taken to get the server back to its previous state could be substantial.
Software
Software Support gives your business even greater peace of mind.
As well as operating system support, an agreed list of supported Microsoft products, antivirus and backup solutions can be included within our software support services.
With a Software Support contract, your business will receive these key benefits and many more.
- Unlimited Email Support
- Remote Software Support
- Remote setup of new users and email addresses
- Remote Network setup of printers
- Advice on Virus & Spyware removal
- Remotely resolve common issues with backups
- Ensure Virus Defenses are up to date
- Advise and remotely deploy critical windows updates
- Management of “mailbox store” sizes
In the event of a critical hardware (hard drive) failure on a server, the time taken to reconfigure a server for your business can be extensive. With a software support contract our staff will reinstall the operating system with the latest service packs at no extra cost to your business.
In addition, we will also restore your latest backups and settings whilst also reconfiguring all of your desktop PC’s and printers to connect to the “new” server.
A server rebuild can be quite a time consuming task as Small Business Server 2003 as an example can take one complete day to install all of the necessary modules. In this scenario a Software Support contract is very economical solution to minimize the business risk.
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